Like many contemporary marketing concepts, marketing research is both an art and a science, containing many qualitative and quantitative aspects.
Star Wars and Friends would not have been created if its producers had listened to their “high-esteemed” marketing researchers.
Even for iPhone, many marketing researchers thought that the product would fail because consumers would still prefer to have their phones and MP3 players stand-alone.
Although these examples are of poorly conceived and conducted marketing research projects that still could not derail excellent products, there are still many successful products and services shaped by the insights gained through marketing research.
Success or failure of a marketing research project can be measured more easily, albeit in hindsight, if the product is launched.
For products that are scraped through marketing research, such measurement is more complicated: Obviously, you will never know if you never launch.
Think once what would have happened if George Lucas or Steve Jobs had listened to these “marketing researchers”!
